FAQ's

Do you ship to my country?

Yes - We pretty much ship worldwide!

How do I measure myself?

There is a Measurement Guide right next to the selection box. Please click on there for full details and tips.

Which Sleeve shall I choose?

There is a Sleeve Selection Guide right next to the selection box. Please click on there for full details and tips.

If I want a different fabric for my Create Your Own Smock, is that ok?

Yes, that is what the 'Something Else' for box is for. Please explain what it is that you want clearly so we get it right. Any mistakes will be at your own cost. Feel free to DM us or Email us an image and explain you've done this in the notes box. Please make it as clear as possible for us.

Can I send in my own t-shirt for you to turn into a Smock?

Absolutely! Just order the "Supply Your Own" option.

 

Can you source me something special? 

Absolutely! Head over to the "Bespoke" option.

Will my smock arrive in time for my event?

I will try my absolute best but I have two very small babies so I don't like to overdo promise for dates. Please bear this in mind before ordering.

What can I do if my smock rips at the seam?

Occasionally, t-shirts can come away from the seam of the fabric - To avoid this, fold up your Smocks rather than hanging them in a wardrobe. We do offer free fixes though, head over to the 'Alterations' section of the website under 'Shop' and select 'Free Alteration'.

What can I do if I have ordered incorrectly?

We're really sorry but as you have marked a tick box to confirm you have entered all your order details correctly - You will need to pay for any alterations to your Smock. We hope you can understand. Please head to the 'Alterations' section under 'Shop' and select 'Re-make Smock'.

If your Smock needs shortening, select the 'Shorten Hem' option. All shipping details will be emailed to you, please check your junk mail!

Please note that we can shorten hems, but not add length - To add length, your Smock will need remaking.

 

Where is my tracking number?

UK customers, your parcel is sent with 2nd Class Royal Mail so you do not get a tracking reference.

Overseas customers, please look out for your email from Parcel2Go or Evri Which will include your tracking number. This will arrive with you once we have processed your shipping label, probably a week or so after your shipping confirmation email from Daughter of Light.

Can I return my item?

Please refer to the Returns Page on the website - All details can be found here.

When will my order be sent?

If you are chasing for your order, please refer to the turnaround time given on your Order Confirmation Email. We always aim for sooner, however please be patient and allow extra time, just in case. Overseas Orders can be tracked with your Tracking Reference emailed to you by Parcel2Go or Evri.